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Your rights and responsibilities as a patient
Your rights and responsibilities as a patient
As a patient, you have certain rights. Some are guaranteed by federal law, such as the right to get a copy of your medical records, and the right to keep them private. North Carolina has additional laws protecting patients, and our Patient Bill of Rights will help you understand what you are entitled to, and what you should expect.
As a patient, you have certain rights. Some are guaranteed by federal law, such as the right to get a copy of your medical records, and the right to keep them private. North Carolina has additional laws protecting patients, and our Patient Bill of Rights will help you understand what you are entitled to, and what you should expect.
An important patient right is informed consent. This means that if you need a treatment, Piedmont Family Medicine must give you the information you need to make a decision.
Quality of Care
Quality of Care
Quality care by skilled doctors and staff.
Be treated for your pain.
Treatment that is as comfortable as possible.
Emergency procedures without unnecessary delays.
Help decide the details of your plan of care.
Ask for a second opinion, at your expense.
Safety
Safety
Safe care.
Know when something goes wrong with your care.
Be free from all forms of abuse and neglect.
Be free from the use of restraints unless needed for safety.
Voice and Choice
Voice and Choice
Get information in a manner you understand.
Make informed decisions about your care.
Refuse care.
Contact a person or agency to protect your rights.
Have a support person with you for emotional support.
Agree or refuse to allow pictures for purposes other than your care.
Complain without fear and have your complaints reviewed.
Affordability
Affordability
A detailed bill and an explanation of that bill.
Information about resources to help pay for your healthcare.
Authentic Personalized Relationships
Authentic Personalized Relationships
Privacy and access to medical information as described in the Piedmont Family Medicine Notice of Privacy Practices.
Be treated with respect and dignity.
Treatment without discrimination.
Respect for your culture, values, beliefs and preferences.
Visitors of your choices. We will inform you of any restrictions.
Personal privacy.
Your Role in Your Healthcare
Your Role in Your Healthcare
Be an active partner in your healthcare.
Ask questions.
Keep appointments.
Be respectful to other people and their property.
Follow your care instructions.
Share as much health information with us as possible.
Tell us about changes in your condition.
Tell us when you are in pain.
Pay for your care.
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